General Overview

  • Security Officer: Diane Vaughn
  • Code Team Leaders: Vicki Grimsley, Jo Anna Brett, Valerie King
    • What do Code Team Leaders do?
      • Assess the nature and extent of an emergency
      • Assign tasks to staff to carry out as necessary
      • Order evacuation if necessary
  • Response Team: Cindy Holt, Danielle Thuen, Laura Teague
    • What does the Response Team do?
      • Ensure the Emergency Action Plan is reviewed annually and updated when necessary
      • Ensure staff are certified in CPR and First Aid
      • Ensure that emergency evacuation plans are distributed and displayed
      • Announce codes and all clear as appropriate
      • Assist Code Team Leaders as necessary


  • The first priority of all staff is patient safety
  • Follow the R.A.C.E. response:
    • Rescue patients immediately from fire or smoke area
    • Pull the Alarm and call switchboard to report code red and exact location
    • Contain the smoke or fire by closing all doors to rooms and corridors
    • Extinguish the fire if/when safe to do so
  • When evacuating the building, use the main front doors if possible.
  • Check all rooms and offices for patients or staff.  When a room has been checked and emptied, close the door and put a sticky note on it to indicate it has been cleared.
  • Staff and patients must wait outside the building until the All Clear is given by a Code Team Leader
  • Review your “EMERGENCY ACTION PLAN” folder for Fire Drill Instructions and Evacuation Duties based on your position


  • If you find the “I’m a Fire” red handkerchief, follow the directions on it:
    • Announce over paging system: “This is a fire drill. Fire is in [location].”
    • Pull the closest fire alarm pull
    • Perform evacuation duties
  • Evacuation Duties:
    • Front Desk: Bring a copy of today’s patient list
    • Check the rooms in your location
      • After ensuring a room is clear, close the door and place a sticky note on the door
    • Exit through the assigned door for your location
    • Meet with other staff in the parking lot at the front of the building
    • You may reenter once the “All Clear” is announced


  • Code Blue may be called by nurses, doctors, or techs.
  • Call the Call Center with the Code. Specify the location of the code, including the room number if the patient is in an exam room. Call Center staff will call 911 and announce the code over the paging system.
  • American Heart Association BCLS Standards are utilized – begin providing care immediately
  • ALL staff who provide direct care must be CPR-certified on an annual basis


  • Used to gain security assistance of the management of difficult patients or individuals, when patient or staff safety is at risk
  • Use the paging system to call “Code Gray” along with room number or location
  • Take necessary steps for the protection of patients, visitors, and personnel until assistance arrives


  • Used when the abduction of an infant or child is suspected
  • Use the page system to call “Code Pink.”  Call Center staff will notify police immediately.
  • All staff should be on alert.  Stand by the nearest exit door or stairwell to observe any person leaving with an infant/child or an object large enough to conceal an infant/child.
  • Staff should get the best possible description of any such individual, including clothing, gender, race, any distinctive characteristics, and the direction of travel
  • DO NOT attempt to stop the individual
    • Why? You do not know anything about the individual - they may have a weapon, they may be actively threatening the child's life, they may be in a position to harm or kill the child or anyone who attempts to stop them
  • Remain on alert until “All Clear” is verified by the police and announced over the paging system


  • This code should ONLY be announced at the request of the Security Officer.
  • If an employee finds what they believe to be a bomb, report the item to your supervisor and notify the police
  • If a bomb threat is called in, the most important information to obtain from the caller is the exact location of the bomb, followed by what time it will explode.
  • DO NOT put the caller on hold
  • See the Bomb Threat Checklist (available at the Call Center) for questions to ask and things to observe
  • If Code B is announced, a bomb search of the entire facility will begin – it is a search and report situation.  DO NOT open, move, or disturb any item that you suspect may be a bomb. Report the item to the Security Officer immediately
  • If evacuation is determined to be necessary, the order WILL NOT be announced over the paging system
  • ONLY the Security Officer and the Fire Department have the authority to make any announcements about this code or the “All Clear”


  • In the event of a Code Zero, assist patients and visitors in clearing the building as if a Code Red (Fire) has been called.  Use the main doors if possible, otherwise use the nearest door.


  • If hazardous conditions occur before 6:30am, all employees are to follow the advice of Emergency Services (National Weather Service, 770-486-1133 or Macon Emergency Management, 478-751-7214)
    • The Office Manager will notify all supervisors of any office closure and/or schedule changes, and supervisors will notify their staff
    • If conditions improve in time to open later in the day, supervisors will notify the staff if they are to come in
  • If hazardous conditions develop during the workday, supervisors will notify staff if the office will be closed early
    • If the office will close, every attempt will be made to contact patients and cancel appointments scheduled for the day
    • All patients must be safely cleared from the building before the office may close
  • If hazardous weather is suspected, supervisors should take home a list of scheduled appointments in case notification of office closure is needed
    • Tornado Watch – indicates conditions are right for tornados, but none have been reported
    • Tornado Warning – indicates a tornado has been sighted. An alarm will sound, and patients and staff should follow tornado evacuation procedures
    • Patients and staff should proceed to designated shelter areas If you are unable to reach a designated shelter area, take refuge under a desk or something sturdy
    • Turn off all electrical equipment
    • Stay away from open areas and windows
    • Stay in the building unless told to leave
    • As a precautionary measure, make sure that no heavy objects, liquids, or chemicals are stored on high shelves
    • Evacuate patients out of rooms and into hallways and/or door openings
    • Stay away from windows, bookcases, filing cabinets, and other objects that may shatter or fall


  • Used exclusively for security issues in Eye Designs optical shop
  • When this code is announced, all available employees should go to Eye Designs to provide assistance as requested by the optical supervisor
  • In general, this code is called in the event of a suspected shoplifter.  In many cases, the presence of a large number of employees will cause the suspect to leave the building without stealing any merchandise. 


  • In the event of an external emergency resulting in an overload of eye trauma in local hospital emergency rooms, the ophthalmologist on call will be notified.  He will then notify the Office Manager, Clinical Supervisor, Operating Room Supervisor, and Facility Manager.
  • The facility and OR will be opened for emergency treatments as needed. Supervisors will notify staff of emergency duty, including patient triage, care, and surgery.

2019 Emergency Training